Providing flexibility and friendly service goes a long way, but are you meeting your customers where they are? Do your customer policies benefit you or the customer? What are your customer service objectives? Check out these tips to begin re-imagining your business’ customer service experience. 1. Create a Customer Service Plan and Objectives. Before you […]
Habits of Successful Entrepreneurs
The United States exhibits the highest rates of entrepreneurship in the developed world: Entrepreneurs account for 14 percent of the U.S. working age population. While many of these independent workers come from younger generations just beginning to get their feet wet in the wild world of business, many have been around for some time. One […]
What Are KPI’s and Why Do I Need Them?
What Are KPI’s and Why Do I Need Them? How does a small business owner really know how well they are performing in various areas of their business? What criteria do they use to figure this out? How do they know what to really look for to measure success? What does success look like? These […]
Writing a Thank-You Note That Will Be Treasured
Whenever someone does something nice for you, it’s always a good idea to show your appreciation. However, if you want to stand out from the crowd, don’t send a text or email. Send a handwritten note instead. With the proliferation of social media, it seems that handwritten correspondences have gone the way of the dinosaurs. […]
Google and Twitter
Google has announced that tweets made on Twitter will now be crawled to show up in Google search results. Google made the announcement via a tweet: On the official Google blog: ‘Tweets take flight in the Google App‘ Google wrote that “you can find real-time content from Twitter right in the search results”. It has […]
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